February 26, 2007
Messing with a good thing
Costco's return policy -- anytime, for any reason -- has been one of the best reasons to shop there, providing, in essence, an unlimited money-back guarantee for all the merchandise they sell.
But that's about to change.
Nuts.
There was an article in the Wall Street Journal recently, wherein the membership shopping club's CEO said the company had no plans to tinker with the return policy, a major factor in the chain's popularity with customers.
I guess it's starting to cut into their bottom line, so the screws are being tightened.
Posted by Mike Lief at February 26, 2007 08:18 PM
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Comments
Aaaarrrgggghhh.....say it isn't so. I guess we bought our DVD players just in time!
Posted by: Thin Ice, Sr. at February 27, 2007 06:18 AM